Update: GivEnergy Software Releases Latest App Update and Resets Premium Email Queue

[Update: 12.06.26]

GivEnergy Software has released another mobile app update through the Apple App Store and Google Play Store.

If your device does not update automatically, GivEnergy recommends visiting the App Store or Google Play Store manually to make sure you are using the latest version. If issues continue, they recommend fully uninstalling and reinstalling the app.

This update follows the launch of the new GivEnergy Premium Tier and ongoing changes to how app, portal and support functionality are being handled.

GivEnergy Premium Email Queue Reset

GivEnergy Software has confirmed that customer communication has been much higher than expected.

The company has received over 3,200 emails so far and has said it is no longer able to meet its original target of personally responding to every email within 14 days.

GivEnergy Software has also explained that it is currently operating with a team of just three people, balancing customer communication, bug fixing, development and day-to-day operations.

Because many reported issues have now been addressed through app updates and FAQ updates, GivEnergy Software is resetting the Premium email queue from 17:00 on Thursday 11th June.

If you emailed before this time and have not received a response, GivEnergy has said you should assume that your email may not receive a personal reply.

What Should GivEnergy Customers Do Now?

Before emailing again, GivEnergy Software recommends taking the following steps:

• Re-read the updated FAQ carefully
• Make sure you are using the latest app version
• Fully uninstall and reinstall the app
• Check whether the issue is still present after the latest update
• Use the Web Portal if the app is not working correctly

The updated FAQ has now been integrated into the GivEnergy portal and includes a search function:

https://givenergy.cloud/givenergy-faq

How to Contact GivEnergy Software

If your question, feedback or issue is not covered in the FAQ and you still need a response, GivEnergy has asked customers to send a new email using one of the correct subject lines.

The correct subject lines are:

• Bug
For software issues on either the Standard Tier or Premium Tier. This does not include installation, hardware, firmware or connectivity support.

• Feedback
For advice, suggestions or feature requests.

• Question about Premium
For questions about GivEnergy Premium that are not answered in the FAQ.

• Unsubscribe
If you no longer want to receive communications.

GivEnergy has said that emails without one of these subject lines, or emails where the content does not match the subject, may be deprioritised.

They will aim to respond to correctly categorised emails within 14 days, although this is not guaranteed in every case. They have also asked customers not to send follow-up emails before the 14-day period has passed, as this may push the email to the back of the queue.

Software Support vs Hardware Support

This update also reinforces the difference between software support and hardware support.

Software bugs, Premium questions and app feedback should be directed to GivEnergy Software using the correct subject line.

Installation, hardware, firmware and connectivity issues should still go through your installer.

This is particularly important because GivEnergy Software Ltd is separate from GivEnergy Ltd, the hardware company currently in administration.

What Does This Mean for GivEnergy Customers?

For most GivEnergy customers, the key message remains the same.

Your system should continue operating, and local control remains the most important part of day-to-day functionality.

However, app support, Premium support and software communication are clearly under pressure. If you are experiencing an issue, the best first step is to update the app, reinstall it if needed, check the FAQ and only then email using the correct subject line.

This information is based on the latest communication from GivEnergy Software and may change as the situation develops.

Update GivEnergy Premium Tier

[Update 03.06.26]

GivEnergy Software has announced the launch of its new GivEnergy Premium Tier.

This is important because GivEnergy Software Ltd is separate from GivEnergy Ltd, the hardware company currently in administration. This helps explain why app and portal functionality is still being updated, despite the administration of the hardware business.

According to GivEnergy Software, the updated app is being rolled out through the Apple App Store and Google Play Store. If users see a subscription error, GivEnergy has advised either waiting for the app store update to complete or accessing the system through the Web Portal.

For best results, GivEnergy recommends uninstalling and reinstalling the app to make sure you are using the latest version.

The main changes are:

• Logging in is now optional for Standard Tier functionality, although EVC still requires login
• A new Scheduler has been added to the home page for simpler inverter control
• Users can tap half-hour slots to control battery behaviour locally
• Smart Scheduler can be used to optimise battery behaviour for savings
• Direct inverter control is now available through the menu on the Standard Tier
• Cloud-based functionality now requires a Premium account
• Existing automations, including API access, will continue for a one-week grace period

For customers, the key point is that local, manual control remains available on the free Standard Tier.

So, if you are happy with local control, there may be no need to do anything. Your system should continue functioning, with your existing settings remaining in place.

However, if you rely on cloud functionality, remote access, API integrations or advanced automations, you may need to consider the new Premium Tier.

GivEnergy has also announced a partnership with Axle Energy, a Virtual Power Plant provider. GivEnergy says users who subscribe to Axle can receive a guaranteed £10 per month and get GivEnergy Premium included at no extra cost.

In simple terms, GivEnergy customers now have three options:

• Do nothing if Standard Tier local control is enough
• Subscribe to GivEnergy Premium for cloud-based functionality
• Join Axle Energy if you want to take part in the VPP and receive Premium as part of that offer

If you are having issues with the app, GivEnergy recommends reinstalling the app first, then rebooting your device. Feedback can be sent to premium@givenergy.co.uk with “Feedback” in the subject line. Software bugs can be reported using “Bug” in the subject line.

GivEnergy Administration Updates

News that GivEnergy has entered administration has understandably raised questions for homeowners across the UK.

If you already have a GivEnergy system, the key concerns are usually the same:

Will my system still work?
What happens to my warranty?
And who supports it going forward?

At Apex Doma, we have these systems ourselves, so we’re GivEnergy customers as well as installers. This guide breaks it down clearly, based on what we know right now.

What Has Happened to GivEnergy?

GivEnergy Ltd entered administration on 9 April 2026, following a prior Notice of Intention to Appoint Administrators.

Administration is a formal insolvency process designed to protect a company while options are explored. This can include:

• a sale of the business
• a restructure
• or a controlled wind-down

It is not an instant shutdown of systems or products, although in this case, all staff have been made redundant, which suggests a full wind-down is likely.

At this stage, the final outcome is not yet confirmed.

What’s Actually Changed Overnight?

From a customer perspective, this is the key bit.

What has changed:

• Manufacturer warranty is now uncertain
• Direct technical support from GivEnergy Ltd has stopped
• Firmware updates and long-term hardware support are unclear
• Spare parts availability may become an issue over time
• Some cloud-based app functionality now requires GivEnergy Premium

What hasn’t changed:

• Your system will still operate
• Your home still has power as normal
• Day-to-day functionality remains the same for now
• Local manual control remains available through the free Standard Tier

Will My GivEnergy Battery Still Work?

Yes, in the short term, your system should continue to operate as normal.

Battery systems are designed to function locally. Charging, discharging, and supplying your home do not rely on the company continuing to trade.

Even without app access, the core system will continue to run.

The honest answer:

Short term: Yes, no issue
Medium to long term: Depends on support, updates, and parts availability

What Happens to Your Warranty?

This is where things become less straightforward.

Because GivEnergy Ltd is in administration, manufacturer warranties are now uncertain and may not be honoured in the same way.

In practical terms:

• Warranty claims may be difficult or impossible
• Support may fall back to your installer or retailer
• Outcomes depend on how your system was purchased

Your first point of contact should always be your installer or whoever sold you the system.

Why Did GivEnergy Go Into Administration?

Public financial information points to a combination of factors:

• A shift from profit to loss (around £6.5 million operating loss)
• Increasing competition from lower-cost manufacturers
• Pressure on pricing and margins

Despite strong revenue, the business struggled to remain profitable in a competitive and rapidly evolving market.

What Should You Do If You Have a GivEnergy System?

There’s no need to panic.

The key steps are:

• Keep all documentation (invoice, warranty, serial numbers)
• Contact your installer for any issues
• Avoid making changes to the system yourself
• Keep an eye on updates around software and support

Most importantly, your system should continue working normally in the short term.

What This Means for the Battery Storage Market

While this is a significant event, it’s important to keep it in perspective.

The UK battery storage market is still growing, with multiple manufacturers and technologies available.

This situation highlights the importance of:

• choosing reliable manufacturers
• understanding warranty structures
• working with experienced installers

GivEnergy Administration FAQs

If you’re unsure how this affects your system, or you want a second opinion on your setup, we’re always happy to talk it through properly.

This information is based on current publicly available details and may change as the administration process develops.